Ordering and Shipping
How to Order?
- Click SHOP NOW to view all products on the website
- Click on the product, select your desired quantity and click on the “ADD TO CART” button.
- To continue shopping, click on another category or thumbnail.
- If you wish to proceed to make payment, click on your shopping cart located on the top-right hand corner of the website and click on the “CHECKOUT” button.
- To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART” link instead.
How to use a discount code?
To utilise a discount code, key in the respective discount code under the "DISCOUNT" section and press the "APPLY DISCOUNT" button in the CHECKOUT page.
How do I know if my order has been received?
Please note that the items will not be reserved for you until you click to confirm your purchase.
You will be led to a secure payment gateway page to make payment. An order confirmation email will be sent to your inbox after your order has been successfully placed. If you do not receive a confirmation email, please contact us as firstname.lastname@example.org
How to complete my payment?
All payments for online purchases have to be made through our website. Payments shall not be deemed to be made until the full amount of funds have cleared.
How much is Shipping?
Shipping is free for all orders within Singapore! For other South East Asian countries, we charge flat rate $8 shipping cost for orders less SGD50. For other countries, the shipping rate will be reflected upon checkout.
Where do you ship?
Almost everywhere: we ship wherever Singapore Post deliver.
Which courier do you use?
We use SingPost Registered Mail for overseas deliveries and Singapore Post SmartPac for all Singapore orders. Once we dispatch your order to our courier partner, you'll receive an email with your tracking number, and you will be able to track your order from there!
When will I receive my parcel?
Orders will be shipped out within 2-3 working days (unless otherwise stated) upon payment verification. Once our mailing partner received it, you will receive your order in 3-4 business days (Singapore) or 7 business days (outside Singapore).
Mailing days include weekdays only, excluding weekends and public holidays.