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Returns

Do you accept Returns?

We accept returns that reach us within 14 days from shipped date for local orders and 28 days for international orders. Yet, returns will strictly to be allowed in the event item purchased is not on sale/discount

Discounted items (items bought during sale/flash sale/using promo code/voucher redemption) will not be eligible for returns/exchanges of any sort.

How does your Return Policy work?

Please contact customers@ozzosunnies.com for return validation. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

When you do returns we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. 

What if I haven’t received my Refunds?

If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund. Please contact customers@ozzosunnies.com.

What if I receive defective items?

When you receive defective items, please email us at customers@ozzosunnies.com within 7 working days from the shipping date with the following format:

Your order number: #

Photograph of the defect

You will be reimbursed for postage for all items deemed defective, and a replacement piece will be mailed to you. However, if the item is no longer in stock, a full refund will be made inclusive of the postage costs to and from in this instance. Items returned must be unused and in the same condition that you received it.

Due to manufacturing inconsistencies, there may be 0.5" to 1" difference in our given measurements. This variance is NOT considered a defect and returns due to this will NOT be entertained. Ozzo will review your email and let you know if the item is considered as a defect.